Logging in.
How do I login to my Portal for the first time?
If it is your first-time logging into your applicant portal, the link you need is: https://sits.northampton.ac.uk/urd/sits.urd/run/siw_ipp_lgn.login?process=det. You should be using the email you used to apply and the password created at application stage.
Password issues.
I don’t know what my password is, what should I do?
It will depend on how you have applied from us:
- I have applied with a UON regional Office or Agent
If you are applying with one of our agents or regional offices, you should contact them in the first instance as they can reset this for you.
- I applied Directly through the website
If you applied directly via our website, the password you created to submit your application will be the same password for your applicant portal. If this still is not working, please click the ‘forgotten password button’ this can be found under the “Applicants, Partners and Affiliates” tab. Here you can confirm your details and choose your new password.
Please note you will need to enter the email address you used to create your account, your surname or family name, and your date of birth.
If you applied via UCAS your first initial e-mail from the University of Northampton will have a paragraph called “the applicant Portal”. This will tell you the steps to creative a password to access your portal.
I tried to reset the password, but it still just keeps saying invalid login even when changed.
If you have tried to change the password and it is still coming up as invalid, please contact our admissions team on intadmissions@northampton.ac.uk.
Please include your student number and a screenshot of the error.
Portal actions
How do I upload additional documents to my Portal?
You can only upload documents if a request has been made from a member of the international admissions team. When documents have been requested, the ‘documents’ tile on your portal will turn red. This indicates there is an action for you to complete. Click the tile and you will see the name of the document/s requested and a button to upload them from your device to the portal. Once completed make sure you click “update” or “save”.
Once this has been completed, our admissions team will be notified. Please note the updated offer can take a week or two so please consider this before chasing.
When I tried to upload the documents on the Application Documents section, every time I open the webpage, I can only see a white screen even if the page has finished loading. What can I do?
If you are having any issues with uploading the documents, please email them to intadmissions@northampton.ac.uk and please include your full name and student number in the communication so we can easily locate the documents to your application. We also advise sending us a message on the portal to indicate to us that you have done this. The admissions inbox can get very busy and therefore longer to action than those uploaded directly to the portal.
I want to change the email address associated with my account, how can I do this?
If you view your personal details in your applicant portal, you will see an “Update” button by the Correspondence Address. This will open a new window for you to amend your details. When you have completed this please press ‘Save’ at the bottom. This will send an e-mail to the Admissions Team to verify the change.
If you applied via UCAS you will need to make any amendment on your UCAS Hub.
I paid my deposit and accepted my offer but the portal is still showing as ‘decision pending.’
First make sure your payment has been confirmed by the finance department, you can do this by emailing income@northampton.ac.uk. Payments take several days for us to receive and process. Please allow a week before checking if payment is received. Once this has been confirmed and if the issue still presides, please email the admissions team on intadmissions@northampton.ac.uk.
I can’t see any tiles or actions on my portal, just a summary of my details. How can I fix this?
First try to reset your password. Please follow the instructions to do this from above. If the problem persists you will need to contact IT support on Int_ITSupport@northampton.ac.uk.
Make sure you include your student number and screenshots where possible.
Paying fees.
How do I pay the deposit?
When you have accepted your offer and confirmed your place, the deposit/payment tile will turn red on your applicant portal. From here you can select the method you wish to pay with. It is very important that you make sure you write your student ID number as a reference so finance can locate the payment.
I paid my full course fee, but it is only showing as £5,000 on the portal.
Please send an email to income@northampton.ac.uk so they can confirm the amount paid and they can then update this on your portal.
I paid my £5,000 deposit but it says I need to pay a second payment of £5,000 before my CAS can be issued and deposit payment is still showing as red.
You need to contact us on intadmissions@northampton.ac.uk. The team will assess what has been paid and then one of the payment requests can be removed from your account. Please include a copy of your payment receipt in the communication along with your student number. Once this has been done, the red deposit tile should disappear, and the CAS process can start for you.
CAS
Where on the portal do I receive my CAS?
When we are ready to start your CAS process you will be sent an email informing you. You will also see that the ‘View CAS request’ tab on the applicant portal will turn red, and you will need to confirm your personal details by going through ‘My CAS Actions’. You will also need to approve a draft CAS on the portal before the final CAS can be issued.
When will my CAS actions box be ready?
Providing CAS issuance for the intake has resumed, the CAS process will start when you have confirmed your unconditional offer, met all conditions, and paid your £5,000 deposit. Please note waiting times can be longer during peak periods.
What is a draft CAS?
A draft CAS is a mock-up of what your final CAS will look like that can be checked for accuracy before the final CAS is issued. The reason we include the draft CAS is to ensure any errors or alterations are picked up before it gets to final CAS stage, as errors at this late stage take longer to amend and are more time consuming. You should proofread the draft very carefully and notify us of any errors as soon as possible.