Supporting You

The University of Northampton offers you extensive support throughout your studies. ​​​​​​​​We have a range of support and services available to help ensure that your time at the University is as enjoyable and rewarding as possible. Our services offer support in many areas including academic, mental and physical health, disabilities, and general student support.

  • If you are disabled or have additional needs, the Additional Student Support and Inclusion Services Team (ASSIST) can help you to access all aspects of university life, take control of your learning and enhance your employability skills.

    The team is committed to accessibility and respects the confidentiality of all students. If you are thinking about coming to study at the University of Northampton please contact ASSIST to discuss any adaptations and support arrangements that you may need.

    If you are applying for Disabled Students’ Allowances (DSAs), we have an independent Needs Assessment Centre (NAC) which provides assessments to support your application. The Needs Assessment Centre can be found at St George’s Avenue.

    Phone 01604 893430
    Phone 01604 892390

  • Our Counselling and Mental Health Team has counsellors and mental health advisors available to provide confidential support if you are experiencing any emotional or mental health difficulties. If you have a mental health condition or think you will need additional support when you arrive at the University, please disclose this on your application so that we can offer support during the transition to university and advise on applying for DSAs.​​

    Mental health advisors

    Mental health advisors provide confidential support if you are experiencing mental health difficulties. They specialise in assessing how a mental health difficulty may affect your ability to learn, can recommend adjustments to enable study and progression and will work with you to find effective coping strategies to help overcome problems.

    The advisors can offer help and support if you are experiencing problems that affect your ability to attend lectures or concentrate on your work and can advise on applying for Disabled Students’ Allowance (DSA) if you have a diagnosed mental health condition.

    Counselling Service
    Phone 01604 892833

    Mental Health Adviser
    Phone 01604 892404/2833

  • If you live in halls of residence at the University, you will register with the doctor’s surgery when you arrive – it would be helpful if you know your NHS number when you register.

    A doctor and a practice nurse are available each weekday during term-time and the receptionist from 9.30 am-4 pm (3 pm on Fridays).

  • The Financial Guidance Team provides information and guidance on all aspects of student funding including:

    • student loans and other government-assessed funding
    • additional University funding such as bursaries and scholarships
    • assessing eligible students for the Financial Assistance Fund/EU Hardship Fund including:
      • support for those in financial hardship (Home / UK and EU students)
      • support towards a diagnostic assessment
      • DSA top-up
      • Care Leaver/Foyer Award
      • Carers Award
    • budgeting and money management
    • temporary short-term loans when funding is late or in emergency situations
    • the financial implications of changing your mode of study, taking time out from study, re-taking an academic year or withdrawing from your course
    • The team can also support you when applying for student funding including checking that you have received your full entitlement to funding and liaising with funding bodies, when appropriate.

    The team also have a partnership with Northampton Citizens Advice, who offer drop-in sessions and appointments during term time.

    Phone 01604 893299
    Money Matters blog 

  • Email for visa, immigration or general welfare issues

    Email to confirm or arrange arrival – for international students, including airport collection

    Phone +44 (0)1604 893113
    The International Student Support Services Team offers visa and immigration advice and organises your International Orientation Programme. The team can also offer support and advice on a range of queries and issues including:

    • working during and after your studies
    • settling into life in the UK
    • general welfare advice

    The team run drop-in sessions throughout the year where you can meet with an International Student Support Advisor for advice and guidance.

  • Phone 01604 892488

    The Multi-Faith Chaplaincy Team draws from a number of faith traditions and works for the benefit of all students regardless of faith, belief, sexuality or gender.

    You are welcome to drop by the chaplaincy at any time to talk, meet with others, pray or simply enjoy some quiet time.

    The team are also available to provide advice to staff about faith traditions and observances that might impact student attendance and progress.

  • Northampton Electronic Search Online (NELSON) is a useful tool that you can use to search for e-books, books, journal articles and other resources that will help you with your assignments. You can access NELSON from any computer with an internet connection.

    For an introduction on how to use NELSON, please watch this brief video.

  • Students living in halls are supported by the Residential Life Team. The team are available to support and advise you. They have extensive knowledge of the support services available at the university. You can talk to the team about any problems or issues that you might have in confidence – from homesickness to medical emergencies – the team are there for you. The Residential Life Team are based in the halls of residences and are available 8:30am – 6am Monday to Friday and 5pm – 6am at weekends.

    Phone 01604 892891/2
    Email for any general halls enquiries

  • The Student Information Desk (SID) can help you with any information or advice that you may need throughout your studies. The Student Information Desk staff will be able to help you with any questions that you may have.

    Opening hours

    Learning Hub, Waterside Campus
    • Monday, Tuesday, Wednesday, Friday: 08:30 am – 5pm
    • Thursday: 10am – 5pm
    Telephone Lines Term Time
    • Monday, Tuesday, Wednesday, Friday: 9:00am – 12pm and 2pm – 4pm
    • Thursday: 10am – 12pm, 2pm – 4pm
  • If you are struggling on your course, have had a change of circumstances, or are experiencing life events that are affecting your ability to study then the Student Support and Advice Team are here to offer you initial and ongoing support.

    The team can help you understand our academic rules and regulations and work alongside other specialist student support services to ensure you have full access to the support you need. Student Support and Advice Team are based in the Learning Hub and offer a daily drop-in service during term time.


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