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Your Certificate and Transcript

Update 29 July 2020: We are now starting to send out hardcopy documents of certificates and transcripts. Due to the ever changing situation with the COVID-19 pandemic, we are unable to guarantee that it will be possible to send out batches of certificates every couple of weeks as per our standard processes. Completion of the online certificate claim form will ensure that your request is added to our system and that your documents are posted in the next relevant batch of certificates, depending on your award date and any changes to the situation with the pandemic. We will email you when we have sent your certificate and transcript by tracked mail.

Any changes to the above information will be updated here as and when we receive them.

If you complete the online certificate claim form, your certificate and transcript will be posted as soon as this is possible also taking into account standard service level agreements.

Thank you for your patience at this time.

If you are attending your graduation ceremony, your certificate will be presented to you when you cross the stage. If you are not attending your graduation ceremony or would like your certificate prior to attending, you can request for your certificate to be posted as soon as it becomes available. If you receive your certificate prior to attending your graduation ceremony, this will not affect any booking you have made, and you will be presented with a mock certificate when you cross the stage.

A degree certificate is the official award document, confirming your degree.

A transcript lists the titles, grades and credit values of the modules you studied and successfully completed in each academic year.

Certificates and transcripts are always posted together and are accompanied by the online Diploma Supplement.

Requesting your certificate and transcript

Please note that certificates and transcripts are only sent upon request to ensure that documents are sent to your current address, they are not posted automatically if you choose not to attend your graduation ceremony.

You can request your certificate by completing the online certificate claim form.

Once your certificate has been posted it is your responsibility to ensure that it is claimed. If your certificate is lost as a result of being returned to us due to it not being collected from a collection centre, you may be required to purchase replacements.

For further information about when you will receive your certificate please read our Frequently Asked Questions.

Unclaimed certificates and transcripts

All unclaimed original certificates and transcripts will be destroyed 12 months after the date of your award. After this time, you will be required to purchase replacement documents.

How will my name appear on my certificate?

The name you provide upon enrolment which is then held on the student record system and shown on your student ID card, will be the name that will appear on your official certificate and transcript.

Once an award has been officially conferred at an award and status board, it is no longer possible to change the name on the certificate. This is because the name on your certificate and transcript matches the name held on the formal conferment record and any changes could lead to your certificate being unverifiable.

How can I check that my name is correct?

Students must ensure that the student record system holds their correct and full name prior to the award and status board taking place. If you enrolled with an abbreviated name or nickname this will be appear on your certificate and transcript. The same as if you miss any middle names, these will then not appear on your certificate.

If you would like to check the name held for you on the student record system or alter it at anytime prior to your award and status board taking place, please contact the student desk at Please note that they will not be able to amend your name if you have already been awarded your degree.

If you have received your certificate and transcript and believe there is an error with your name, please email with a clear, colour scan of your passport, current at the time you enrolled on your course, and we will be happy to look into this for you. Please note that official name changes can only take place in exceptional circumstances.

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