Student Information Desk

Welcome to SID

The Student Information Desk (SID) can help you with any information or advice that you may need throughout your studies. SID is based on the ground floor of the Learning Hub and provide you with help and advice on the following areas:

  • changes to your personal information
  • changes to your course or module
  • giving you support and advice on administrative matters, for example the process for withdrawals or study breaks
  • mitigating circumstances
  • academic concerns
  • policy and regulation queries
  • assessment, ceremonies and exams concerns
  • NILE queries
  • how to set up your account and change your password

Why not visit our Student and Academic Services Ask Us for lots of useful information and FAQs for both applicants and students

Mitigating circumstances requests

For all new Mitigating Circumstances enquiries please see Changes to Mitigating Circumstances.

Student Information Desk services

The Student Information Desk can provide you with help for requesting:

  • student status letters

As well as information on how to access appointments for specialist student services:

Contact Us

In Person

Learning Hub, Waterside Campus

  • Monday: 8.30am – 3pm
  • Tuesday – Friday: 8.30am – 4pm


+44 (0) 1604 892833

  • Monday: 9am – 3pm
  • Tuesday – Friday: 9am – 4pm

Please note: The Student Information Desk is closed at weekends, bank holidays and special closed days. For more information regarding when the University is open, please see the Term Dates and Closed Days page.

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