Fees, Funding, and Finance

Fee queries

Income Team

• Email: income@northampton.ac.uk
• Telephone: 01604 892327

Funding Queries

• Financial Guidance Team email: money@northampton.ac.uk
• Telephone: 01604 893299
• Blog: Money Matters

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Standard Payment Plan

Students can request our standard payment plan during the enrolment process.

Applicants who have selected the payment plan option, will receive a link to their online payment plan. A credit or debit card will be required to set up this plan. No other methods of payment will be accepted. Alternatively if you already did your enrolment and selected different option, please email income@northampton.ac.uk to request alternative option.

During the registration process, the applicant will be asked to pay 25% of the annual fee and additional seven monthly instalments will be set up at the same time. Each instalment will be collected from the card used in the registration process; we call these Recurring Card Payments.

By agreeing to the plan, applicants confirm that they understand the following:

• That they ensure there are sufficient funds available in your account on the fee collection dates.
• In the event where the payment failed: the student will receive an email advising you of the failure. After 48 hours, the payment will automatically be processed a second time, giving them time to resolve any issues (transfer funds, update card details etc). If both payment attempts fail, you will be contacted by our Credit Control team.
• If more than two instalments fail, the plan will be canceled and the student will be asked to pay the remaining fee in full.

Payment Plan for applicants with Postgraduate/Doctoral loan funding

Our payment plan for applicants with approved Postgraduate loan will be contacted directly to arrange a payment plan.

The applicant will receive a link to their online payment plan. A credit or debit card will be required to set up this plan. No other methods of payment will be accepted.

During the registration process, the applicant will be asked to register their card for three future instalments. Each instalment will be collected from the card used in the registration process, we call these Recurring Card Payments.

Each instalment will be approximately a third of the annual fee. The exact amounts and dates will be specified in the email containing the link. The first instalment will be scheduled 5 working days after student’s attendance has been confirmed to SFE. The following two instalments will be scheduled for the day after the PG loan is due to arrive in student’s account.

By agreeing to the plan,  applicants confirm that they understand the following:

• That they ensure there are sufficient funds available in your account on the fee collection dates.
• That students are responsible for prompt payment of their instalments, regardless of how they distributed their loan funds.

*Failure to fully pay any of the three instalments within 60 days will result in suspension of their enrolment, which may lead to termination at a later date if your instalment is not settled in full.

In the event where the payment failed: the student will receive an email advising you of the failure. After 48 hours, the payment will automatically be processed a second time, giving them time to resolve any issues (transfer funds, update card details etc). If both payment attempts fail, you will be contacted by our Credit Control team.

The University is obliged to inform the Student Loan Company of any change of circumstances in a student’s enrolment status. This will affect future loan payments to you and the SLC repayment terms.

I missed my recurring card payment – what should I do?

If payment failed twice (each instalment will be tried twice) – due to the lack of funds – please transfer funds and then contact income@northampton.ac.uk to re-schedule the payment.

If payment failed because card details are incorrect please update the via the ePay system then contact income@northampton.ac.uk to re-schedule the payment.

If this is your last instalment – you can pay via Finance Payment Portal to bring your account up to date.

I need to update my card details for my payment plan

If the card details are incorrect please update the via the ePay system . If a payment has failed please contact income@northampton.ac.uk to re-schedule the payment.

Requests for payment receipt

• I paid by card: you should have received an email confirmation of the payment from Epay.
• I paid by Convera: you should receive a receipt as well as tracking details for this transaction. University does not issue additional receipts for Convera payments.
• I used an alternative payment method: if you have paid by Bank transfer the University Income Office will sent our a confirmation of received funds once we process them.

I am new international applicant that has paid a deposit but I have not received my CAS

New applicants using Applicants Portal will be asked to pay their Deposit to start the CAS process. The payment will reflect on the Applicant Portal once it has been received by the University. The status on applicant Portal will be changed to “Paid” and Deposit/Prepayment tile will turn blue. If you have paid by Convera, this should reflect on the portal within 7 working days from the moment Convera received your funds.

Please only contact Income if it has been more than 7 days and your tracking information confirms that the funds have been delivered to the University.

Please note that you will be automatically notified of the progress of your CAS via email and asked to approve a draft CAS once all necessary checks have been completed. Please note that only a CAS team can inform you on the progress and unfortunately other teams will not be able to advise you.

I have a financial sanction on my account – what do I need to do?

New applicants: If you have been advised that you have a financial sanction and cannot complete your enrolment then this is most likely because you have not paid your fees or advised us how you will settle them. Please refer to the Payment option section above and follow the instructions.

Returning or existing students: If you have been advised that you have a financial sanction:

• you cannot complete your enrolment because you have not paid your fees or advised us how you will settle them. Please refer to the Payment option section above and follow the instructions.
• you are an existing student, and your NILE access has been blocked: you may have missed your tuition fee instalment. Please contact Credit Control to discuss, you can also refer to our Credit Control Page (link) for more information on consequences of non -payment.

Refunds

If you have withdrawn or taken a study break and have been advised that you are due a refund or alternatively have any other overpayment you can apply for a refund. Usually a member of staff will provide you with appropriate link to the online Refund Form.

Please note that the original payments will be refunded back to the original payer the same way they have been received.

How Withdrawal or Study can affect my fees

Please note that withdrawal/study break does not automatically mean you are due a refund of the fees you have paid, or that you do not need to pay the outstanding fees. The University follows Withdrawal Policy in all cases. Please refer to our Withdrawal Policy.