Podiatry Clinic

You can get in touch with the Podiatry Clinic by the following:

• Email: podiatry@northampton.ac.uk
• Telephone: 01604 893232

The Podiatry Clinic is open at the following times:

• Monday: 8.30am – 5pm
• Tuesday: 8.30am – 5pm
• Wednesday: 8.30am – 4.30pm
• Thursday: 8.30am – 5pm
• Friday: 8.30am – 5pm
• Saturday: Closed
• Sunday: Closed
• Bank Holidays: Closed (find a list of the bank holidays on our closed days page)

Our appointments run between 8.40am – 3.15pm.

Please note:

• The clinic may have to close earlier than stated above on occasion due to staff absences.

Spring – Summer notice

During the period from April to October every year, we have severely reduced appointments whilst our students sit their exams and have their spring/summer breaks.

We may close our new patient applications for a period of time, or add you to a waiting list for our clinics starting in October.

We apologise for any inconvenience caused.

Winter notice

Every year, the clinic is closed during the period between Christmas and New Year. Please visit our Term Dates and Closed Days webpage to see all of the clinic closed days.

For visiting the Podiatry Clinic, please use the information below:

The best postcode to use for your sat nav is: NN1 5BD

We are on the outskirts of Northampton General Hospital in a separate building near car park 1. When you come off the Cliftonville road to enter the hospital you will approach a mini-roundabout please take the third exit to enter our barrier entry car park.

By car:

Sat Nav: NN1 5BD– Cliftonville Road)

From the M1:​

• Leave the M1 at Junction 15, and follow the A508 to Northampton ​
• Continue for three miles on this dual carriageway ​
• After the Brackmills turn, take the A428 Bedford/Town Centre exit down to the large roundabout (Barnes Meadow​ interchange) ​
• Take the first exit from the roundabout –A428 Town Centre ​
• Get into right hand lane, and turn right at the traffic lights (Cliftonville Road) ​
• Continue up Cliftonville Road until the next set of traffic lights ​
• Turn left at the lights into the South entrance to the Hospital​

​From other routes:

• From the north, follow the ring road and A45 west to the Barnes Meadow ​interchange ​
• From the east, follow the A45 west to the Barnes Meadow interchange ​
• From the west, follow the A45 east (ring road) to the Barnes Meadow interchange ​

​In each case, take the A428 Town Centre exit, and follow instructions ​above.

Our car park is pay and display, please pay at the machine before your appointment. The machine does not take cash.

By rail:

• Northampton railway station is half a mile west of the town centre and one mile from the hospital. There is a taxi rank at the station. ​

​By bus:​

• Services 5 or 5B leave Greyfriars bus station every half hour, and stop on​ the Billing Road near to the main entrance of the hospital five minutes later.

The University of Northampton
Podiatry Clinic
Cliftonville Road
NN1 5BF
01604 893232
podiatry@northampton.ac.uk

Take a tour

Please feel free to explore the clinic before you appointment on our virtual tour.

Accessibility

We have partnered with AccessAble to create in depth Accessibility Guides for the University. Find out detailed access information for the Podiatry Clinic.

We welcome feedback to ensure that we continue to improve our services and where appropriate, we will feed forward to staff and students.

If you have would like to raise a complaint, please contact us and your email will be directed to the relevant department to deal with your correspondence.

Please email us at: podiatry@northampton.ac.uk

Our Complaints Policy

The Podiatry Clinic, at the University of Northampton, recognise the number of stakeholders involved in our organisation, from patients, students, work place representatives, the staff team and those we do business with.

We are committed to providing a high-quality service to members of the public.

When things do go wrong we want you to tell us, so we can put things right and learn from what went wrong.

We value your feedback when you make a complaint and are committed to responding to you promptly. This will help us improve our service to you.

Our Complaints Procedure

Local Level

If you have a complaint on any issue, please raise this with the clinician supervising the clinic in the first instance if you feel able to.  The clinician will, at a local level, efficiently and professionally, aim to resolve the issue for you

Formal Complaint

If the issue is not resolved to your satisfaction, or you feel that you are not able to raise it directly with the clinician concerned, then please outline your concerns in a letter providing all the details that have led to the complaint and send it to podiatry@northampton.ac.uk or to The University of Northampton, Podiatry Clinic, Cliftonville road, Northampton, NN1 5BF.

When we receive a complaint, this will then be triaged and logged by our Administration Team.

If your complaint is clinically based and relates to our University Clinics, it will be directed to the Professional Lead for Podiatry.

If your complaint is clinically based, and relates to services by a private clinician, it will be directed to the private clinician.

If your complaint is operational, it will be directed to the Faculty Operations Manager.

If the complaint relates to either the Professional Lead (Podiatry) or the Operational Manager, this will be dealt with by the Head of School who oversees Podiatry.

What will happen next?

• The Administration Team will write to you or email you acknowledging receipt of your complaint, normally within five working days.
• We may ask you to confirm or explain some of the detail.
• Your complaint will then be passed to the relevant investigator* – either the Professional Lead (Podiatry) or the Faculty Operations Manager. *If your complaint is regarding private clinician services, they will have their own compliant handling process.
• The relevant investigator will conduct a thorough investigation of your complaint and provide the Clinic Coordinator with an investigation report to include whether the complaint is upheld or not, the action taken, and what has been learned from it.
• The Administration Team will then write or email to you to let you know the outcome of the complaint. The response to your complaint will also be held on your patient file.
• We will aim to complete investigations and respond to you within one calendar month.
• We aim to resolve your complaint through the process above. However, if this is not possible we may invite you to meet with us to further discuss your complaint.
• This process is exclusive to members of the public and falls outside of any other University complaints process.
• If you remain dissatisfied with the outcome, you may appeal to the Subject Leader (Podiatry) which will be the final stage of the complaints process.

We recognise that making a complaint can be stressful but would appreciate that confidentiality is maintained until the process is completed.

Download a copy of the above podiatry policy (PDF 75 KB).

The Podiatry Clinic (which is part of the University of Northampton) is the Data Controller for your information. The Data Protection Officer can be contacted by emailing dpo@northampton.ac.uk or by writing to: The Data Protection Officer, Vice Chancellor’s Office, Senate building, Waterside Campus, University of Northampton, NN1 5PH.

Purpose

We will be processing your personal data for the following purposes:

• Medical treatment
• Scientific research
• Marketing

Collection of your data

Once we have collected your personal details (such as, contact details, medical history and prescriptions), we will be processing them for medical treatment purposes and scientific research, with sufficient technical and procedural safeguards in place.

Lawful Bases

The lawful bases for the processing under UK GDPR are:

• the performance of a task carried out in the public interest (Art 6(1)(e)),
• preventive or occupational medicine, medical diagnosis, the provision of health care or treatment etc (Art 9(2)(h)), and
• scientific research (Art 9(2)(j))

We will ask you for explicit consent before processing your information for certain research projects where consent is required by law (e.g. Human Tissue Act, Medicines for Human Use (Clinical Trials) Regulations etc).

Sharing your data

Your data will be shared with:

• those involved at the University of Northampton in data processing (such as, the Podiatry Clinic staff, medical professionals);
• your GP or consultant for the continuity of health care, for the purposes identified above.
• with our Data Processor (Cozwecan/ James-Greyling) for the purposes of secure storage of your data, technical support and effective administration of the patient records.
• We might process your information to comply with law;
• With competent authorities (such as, police) where there is substantial public interest in processing this information.

Data Retention

The retention period for health records is:

• Up to 10 years for those who were over the age of 16 from their last appointment;
• Up to 25 years for those who were under the age of 16 from their last appointment.

You have a right to:

• Right to withdraw consent
• Right to be informed
• Right of access
• Right of rectification
• Right to erasure
• Right to restriction

Please note the above-mentioned rights are not absolute as they are dependent on the legal bases.

Should you wish to exercise any of your rights mentioned above under the UK GDPR, or complain, please contact Data Protection and Information Governance team by sending an email to dpo@northampton.ac.uk. If you are not satisfied, you can send your complaint to the Information Commissioner’s Office either by Phone: 0303 123 1113 or Website: ICO Complaints

If your complaint is not related to the data protection matters, please contact podiatry@northampton.ac.uk