Find out more about your Clearing options.
If you are dissatisfied with a service that the University is providing, or with the person who is providing it, then you can raise the matter as a formal complaint.
Wherever possible, we ask you to please try to resolve any problem you have as close as possible to its source.
Support and guidance may be available from the following:
However, if you feel uncomfortable making a direct approach, or you have already attempted this and the problem could not be resolved, please complete this form.
It is part of the University of Northampton’s Complaints Policy that no student bringing a complaint, whether successfully or otherwise, will be treated less favourably by any member of staff than if the complaint had not been brought. If evidence to the contrary is reported, then the member of staff may be subject to disciplinary proceedings.
The University of Northampton Policy also states that complaints cannot be made anonymously.
If you need advice or support completing this form, please contact Student Support Officers or the Student Union.
Please read the University of Northampton’s Complaints Policy.
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