Podiatry at UON
Established over 30 years ago, the Podiatry Clinic is part of the University of Northampton’s teaching provision, providing podiatry students with hands-on clinical education. Students, supervised by our team of highly experienced lecturers (all Health and Care Professions Council registered podiatrists) provide patients with a full professional assessment and explanation of treatment options.
As the clinic is not part of the NHS, it is allowed to accept self-referrals from the general public. (Please note: the car park only accepts card payments). You will have a choice on whether you see a student or a graduate/specialist, with the price reflecting which type of treatment respectively.
Please note: our students are in their examinations period then heading into summer break. Due to this we will have a reduced clinics running throughout the summer period, so we will be working on a waiting list basis so there might be a slight delay in getting an appointment with us.
We will be closed for the following bank holidays: Monday 3 May and Monday 31 May 2021.
New Patient Assessment
- Student Podiatrist – £25.00
- Specialist Podiatrist – £35.00
Follow-up / Routine appointment
- Student Podiatrist – £20.00
- Specialist Podiatrist – £30.00
Assessments and treatments
Podiatry assessment and treatments offered at the clinic include:
- specialist children’s clinics from 0-16 years
- sports injuries
- nail surgery (between £130-£180 for students to complete the surgery, other podiatrists in clinic prices may vary a quote for the surgery will be discussed at your appointment)
- nail and skin pathology
- monitoring of diabetic and at risk patients
- hard skin and corn management
- bespoke insoles manufactured and fitted (at an extra charge of £45 a pair for patients under 16 years and £65 a pair for patients over 16 years. Cost includes a fitting appointment)
- general nail and foot care
If you have any enquiries or questions regarding the podiatry clinic, please email firstname.lastname@example.org.
Please ensure you read the Podiatry COVID-19 Update page to guide you through how appointments will be structured and the measures in place to ensure safety to both patients and staff.
Take a tour
Please feel free to explore the clinic before you appointment on our virtual tour.
We have partnered with AccessAble to create in depth Accessibility Guides for the University. Find out detailed access information for the Podiatry Clinic.
We welcome feedback to ensure that we continue to improve our services and where appropriate, we will feed forward to staff and students.
If you have would like to raise a complaint, please contact us and your email will be directed to the relevant department to deal with your correspondence.
Please email us at: email@example.com
Our Complaints Policy
The Podiatry Clinic, at the University of Northampton, recognise the number of stakeholders involved in our organisation, from patients, students, work place representatives, the staff team and those we do business with.
We are committed to providing a high-quality service to members of the public.
When things do go wrong we want you to tell us, so we can put things right and learn from what went wrong.
We value your feedback when you make a complaint and are committed to responding to you promptly. This will help us improve our service to you.
Our Complaints Procedure
If you have a complaint on any issue, please raise this with the clinician supervising the clinic in the first instance if you feel able to. The clinician will, at a local level, efficiently and professionally, aim to resolve the issue for you
If the issue is not resolved to your satisfaction, or you feel that you are not able to raise it directly with the clinician concerned, then please outline your concerns in a letter providing all the details that have led to the complaint and send it to firstname.lastname@example.org or to The University of Northampton, Podiatry Clinic, Cliftonville road, Northampton, NN1 5BF.
If your complaint is clinically based, it will be directed to the Professional Lead for Podiatry.
If your complaint is operational it will be directed to the Faculty Operational Manager,
If the complaint to either the Professional Lead (Podiatry) or the Operational Manager, this will be dealt with by the Subject Lead who oversees Podiatry.
When we receive a complaint, this will then be triaged and logged by our Administration Team.
What will happen next?
- The Administration Team will write to you or email you acknowledging receipt of your complaint, normally within five working days .
- We may ask you to confirm or explain some of the detail.
- Your complaint will then be passed to the relevant investigator – either the Professional Lead (Podiatry) or the Faculty Operations Manager.
- The relevant investigator will conduct a thorough investigation of your complaint and provide the Clinic Coordinator with an investigation report to include whether the complaint is upheld or not, the action taken, and what has been learned from it.
- The Administration Team will then write or email to you to let you know the outcome of the complaint. The response to your complaint will also be held on your patient file.
- We will aim to complete investigations and respond to you within one calendar month.
- We aim to resolve your complaint through the process above. However, if this is not possible we may invite you to meet with us to further discuss your complaint.
- This process is exclusive to members of the public and falls outside of any other University complaints process.
- If you remain dissatisfied with the outcome, you may appeal to the Subject Leader (Podiatry) which will be the final stage of the complaints process.
We recognise that making a complaint can be stressful but would appreciate that confidentiality is maintained until the process is completed.
Download a copy of the above podiatry policy (PDF 75 KB)