Information for current students
Current students need to be aware that the name that will appear on your award certificate will be the name on the student record system. Once a student has been through the award procedure the name on their certificate cannot be changed because the formal conferment record will hold the name as it appears on the records and if changed could lead to your certificate being unverifiable.
Students must ensure that the student record system holds their correct and full name prior to award. Missing middle names, or abbreviated names or nicknames will appear or be missing on the certificate depending on the name you used when you enrolled.
If you would like to check the name we hold on the student record system or alter it, please contact the student desk at email@example.com. Please note the name cannot be altered if you have already been awarded on your course.
Not attending your ceremony and requesting your documents
Students who do not wish to attend their ceremony and instead wish to have their certificate and transcript sent to them by post must complete our online certificate claim form in order for them to be sent.
If your details change or your request is urgent please email firstname.lastname@example.org and your documents will be sent out as soon as they are available.
Please note that certificates and transcripts are not available until six weeks after your official award date. Please note that all unclaimed original certificates and transcripts will be destroyed 12 months after the date of your award, and there will be a fee, payable by you to replace this documentation after they have been destroyed.
Certified copies or verifications
There is a £10 charge per request for all certified documents or verifications. Payment for this can be made using our online shop.
Once you have completed your online payment on the above link please email scanned colour copies of your certificate and/or transcript (not photographs) and any relevant further information to email@example.com.
Please note verifications or certified copies can only be completed if they are requested by the student named on the award documents or if the person requesting has provided signed consent from the named student to release the information. In order to do this please complete the Data Protection Consent Form.
Unclaimed Awarded Certification Documentation
We will no longer store original certificates and transcripts that remain unclaimed after the end of November 2016. All unclaimed original certificates and transcripts will be destroyed 12 months after the date of your award.
To request your unclaimed documents please complete our online form.
Where your original award certificate has been lost or destroyed, it may be possible to obtain a replacement. If you still have the original certificate, even if it is not available (for example: it is in storage, or in a frame on the wall) a duplicate cannot be issued.
You can have as many copies of your transcript as you require.
Please see below for costs and further information prior to making your request on the above link.
We will no longer be able to produce replacement certificates and transcripts for awards conferred prior to 1 January 1990 after the end of November 2016.
Costs and Timescales
|Certificates (per copy, one only)||£30|
|Timescales||4-8 working weeks|
Transcript Payment Details
All payments for replacement transcripts should be made through our online shop. Your online payment will then be forwarded to the relevant team to produce the replacement(s) as detailed below:
Prior to September 2005
- For all Education and Humanities or Health and Society courses: firstname.lastname@example.org
- For all students whose courses were studied by distance learning or at another institute: email@example.com
- For all Business and Law or Arts, Science and Technology courses: firstname.lastname@example.org
After September 2005:
For all courses, the Assessments, Ceremonies and Exams Team: email@example.com
Once we have received your online payment and information we should have all the details needed to produce the replacement. We will only contact you should we require further information or encounter a problem producing the replacement. Otherwise the replacement transcript(s) will be posted to you once produced.
Certificate Payment Details
All applications and payments for replacement certificates should be made through our online shop.
Please note you can only have one certificate at any one time.
Once we have received your online payment and information we should have all the details needed to produce the replacement. We will only contact you should we require further information or encounter a problem producing the replacement.
Please note we will endeavour to issue your replacement certificate as quickly as possible. All requested documentation will be posted by recorded delivery in the U.K. and by DHL if overseas.
Other Awarding Bodies
Where your award was certified by another awarding body, you will need to approach them directly. Below are some helpful links:
Did you study a HND/HNC/FdSc/FdA prior to achieving your Bachelors degree? If so, did you claim your certificate from your first award? If not please claim this by completing our online form.