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Certification: FAQs

Please see answers to some of our frequently asked questions below.

Please ensure that you read our Certification Updates section carefully as other answers to FAQs may not apply at this time.

  • Certificates and Transcripts

    We are now sending out hardcopy documents of certificates and transcripts. We have limited access to campus to allow us to send out batches of certificates approximately every two weeks, once the documents have been produced and put through necessary quality controls. Completion of the online certificate claim form will ensure that your request is added to our system and that your documents are posted in the next relevant batch of certificates, depending on your award date. Should there be any changes to our operations due to increased restrictions or closure of operations we will notify all students with an active request.

    We will email students when any documents are posted so that they are aware of when to expect them as they will need to be signed for.

    Please note that it is your responsibility to ensure that we are updated with any changes to contact information as soon as possible. Completion of the online certificate claim form with any updated information will override your previous request and we will update your record.

    Verifications

    We are currently using electronic stamps and an electronic signature for the Ceremonies and Certification Officer to authenticate documents in the first instance for completing certified copies of documents and verification letter requests. If you request for your certified copies or verification letter to be sent via post as well as email, this will be actioned as soon as we are able to but may be outside of our 4 week service level agreement at times.

    If you require your documents to be sent to a third party, we recommend you provide us with their email address. This means that we can send them the completed verification directly so that it is sent from a university email address which will add to the authenticity of the verification.

    We currently have an agreement with World Education Services (WES) to be able to process requests electronically. Any WES requests we receive will be processed to WES current requirements. Please note that any changes in requirements by WES, may result in a delay to our processes.

  • How do I request my certificate?

    Please complete the online certificate claim form. For security reasons, we advise that all certificates are posted to students’ home addresses.

    Please note if you have requested your certificate be sent to a third party such as an International Agency or Embassy, we may need to carry out additional security checks to confirm the authenticity of the claim which may delay the posting of your documents.

    We recommend that students receive all official documentation to their home address. If you would like to change any of the information you have provided, please complete the online form again to override your original request. If your documents are misplaced or destroyed as result of being sent to a third party, you will be required to purchase replacements.

    Can I still attend my graduation ceremony if I request my certificate before it is scheduled to take place?

    Yes of course, you will be presented with a mock certificate when you cross the stage at your graduation ceremony. This will not appear any different to a student receiving their original certificate.

    I have completed the certificate claim form, but I need to update my address/contact information?

    Please complete the online certificate claim form again. This will override your original request

    The online certificate claim form isn’t working?

    Please try a different internet browser. If the problem persists, please email certification@northampton.ac.uk.

    Can I collect my certificate in person?

    Unfortunately, we are not a student facing office and due to the large volume of certificates produced it is not possible to arrange collection.

    Can I have my certificate early?

    Certificates and transcripts take six weeks to be produced from the date of your award email. If you request your certificate prior to the six-week service level agreement your certificate will be posted as soon as it becomes available.

    Due to the volume of certificates produced and all students facing similar circumstances, it is not possible to expedite requests any further.

    In the meantime, you may be eligible to receive a student results record, please email SID@northampton.ac.uk.

    I have been advised that my certificate and transcript have been held due to outstanding tuition fees, what do I do?

    If you have any questions regarding outstanding tuition fees you will need to contact credit.control@northampton.ac.uk. The Ceremonies and Certification team are advised by finance when to hold documents, we do not hold any further information so are unable to advise any further. The finance team will advise us when any outstanding payments are resolved.

    I have left the university and did not complete my course, am I eligible for a certificate?

    If you have withdrawn from your course part way through study or have been terminated, you may be eligible to receive an intermediate award.

    If you withdraw or are terminated from your studies and you are eligible for an intermediate award, the current process is that your award will be processed automatically at the next available award and status board. You can request your certificate via our online certificate claim form, if successful, your certificate will be posted when it becomes available.

    If you believe you may have been eligible for an intermediate award from previous studies, please contact results@northampton.ac.uk. Intermediate awards were previously only processed upon request which means that this may not have been officially awarded. If the relevant information is available, there is a process that this will be required to go through and the Assessment, Ceremonies and Exams team will be able to investigate this for you further.

    I have completed my first/second year(s), can I have a certificate or transcript?

    You are only eligible for a certificate and transcript when you have been officially awarded upon completing your course. If you require a copy of your current results and are still completing your studies with the university you can contact the Student Information Desk (SID@northampton.ac.uk) to see if they can provide you with a student results record. This is a provisional copy of your current results as they will not have been confirmed at an award and status board.

    If you plan on withdrawing from your studies, we recommend that you discuss this with an academic advisor.

  • How will my certificate be sent?

    All certificates are posted by tracked mail (via Royal Mail Recorded Delivery to addresses in the UK and via DHL to addresses overseas), which means that they will need to be signed for upon delivery. If you need to change any of the information you have provided, please complete the online certificate claim form again and this will override your previous request. Please note the below information:

    • DHL are very strict regarding overseas addresses. If you can provide any more detail for your address, particularly postal/zip codes, please complete another claim form.
    • All certificates posted via DHL require a contact telephone number for your chosen postal address. If you have not included a telephone number linked to your postal address, please can you complete another claim form to override this request.

    It is your responsibility to claim your documents after they have been dispatched from the university. If you have not received your documents within 4 weeks of dispatch and you have already requested a tracking number, you will need to contact Royal Mail or DHL directly to enquire where your documents are.

    If you do not receive your documents and do not liaise with the university or courier whilst they retain the tracking information to locate your delivery, you will be required to purchase replacement documents.

    Please note if you have requested your certificate be sent to a third party such as an International Agency or Embassy, we may need to carry out additional security checks to confirm the authenticity of the claim which may delay the posting of your documents.

    We recommend that students receive all official documentation to their home address. If you would like to change any of the information you have provided, please complete the online form again to override your original request.

    When will my certificate be sent?

    Certificates and transcripts are released 6 weeks from the date you receive your award email:

    • If your certificate claim form was received and processed prior to the release date, your degree has been officially awarded and you have no outstanding tuition fees with the university, your certificate will be posted on the release date as above.
    • If we receive your certificate claim form after the release date, your degree has officially been awarded and you have no outstanding tuition fees with the university, your certificate will be posted within 2 weeks.
    • If your degree has officially been awarded and your certificate is not yet released, we will process your request to ensure that your certificate will be posted on the release date (subject to tuition fee check with finance), 6 weeks from the date of your award email.

    If you have any questions regarding outstanding tuition fees you will need to contact credit.control@northampton.ac.uk. The Ceremonies and Certification team are advised by finance when to hold documents, we do not hold any further information.

    Please note if you have requested your certificate be sent to a third party such as an International Agency or Embassy, we may need to carry out additional security checks to confirm the authenticity of the claim which may delay the posting of your documents.

    We recommend that students receive all official documentation to their home address. If you would like to change any of the information you have provided, please complete the online form again to override your original request. If your documents are destroyed or misplaced as result of being sent to a third party, you will be required to purchase replacements.

    Can I have a tracking number for my certificate or online shop order?

    Please email certification@northampton.ac.uk to request a tracking number including your full name and student ID number/date of birth.

    I have confirmation my certificate has been posted but I have not received it yet?

    Please email certification@northampton.ac.uk to request a tracking number including your full name and student ID number/date of birth.

    It is your responsibility to claim your documents when they have been dispatched from the university. If you have not received your documents within 4 weeks of dispatch and you have already requested a tracking number, you will need to contact Royal Mail or DHL directly to enquire where your documents are.

    If you do not receive your documents and do not liaise with the university or courier whilst they retain the tracking information to locate your delivery, you will be required to purchase replacement documents.

  • Can I have an electronic copy of my certificate and transcript?

    We are unable to provide electronic copies of certificates and transcripts due to the security features embedded in the certificate and transcript paper.

    If this is required for an application for further study, an employer or other third party organisation, we are able to send certified copies of your documents via post or email. Please see Certified Copies of your certificate and transcript page.

    How can I check how my name will appear on my certificate or transcript?

    It is your responsibility to ensure that your name is correct on your student record prior to your results being processed at an award and status board. If you would like to check this at any time prior to being awarded, please email SID@northampton.ac.uk.

    After your award has been officially conferred it is no longer possible to change your name. The formal conferment record holds your name as it appeared on your student record and any changes could result in your award becoming unverifiable.

    If you believe that there is an error on your certificate please email certification@northampton.ac.uk with a copy of your passport which was current at the time you enrolled on your course. We will only be able to complete an official name change in exceptional circumstances.

    Will my certificate state distance learning?

    Neither certificates or transcripts state distance learning. Please note, if we are asked to confirm further information, such as mode of study (full time, part time or distance learning), by a third party (e.g. future employer, Embassy) via a verification request we are required to provide the information as stated on your student record.

    Will my certificate state that I studied a ‘top-up’ course?

    Neither certificates or transcripts state if a course is a ‘top-up’.

    If you do not have Accredited Prior Learning (APL) attached to your student record, your transcript will only state the modules and grades for the study completed at the University of Northampton. For further information regarding APL please see the relevant Student Handbook and Academic Regulations.

    It is the responsibility of the student to provide evidence of any previous qualifications used to gain entry upon to University of Northampton awards. For further information regarding top-up awards please see the online Diploma Supplement and Academic Regulations.

    Can you convert my grades into percentages?

    Please be advised that the University of Northampton is not able to convert any of the information listed on your transcript into percentages.  Percentage scales are not listed as a valid marking scheme in the University of Northampton Regulations, which means that we cannot map between grades and percentages.

    Therefore, the University of Northampton cannot provide any document with percentages, as this would compromise the validity of your award and the University of Northampton’s regulatory position.

    Please also see the University of Northampton’s Policies, Procedures and Regulations and the Student Handbook.

    Can I have my grade point average (GPA)?

    Please be advised that the University of Northampton is not able to convert any of the information listed on your transcript to a Grade Point Average. Grade scales and marking criteria can be found in the Student Handbook (pages 44, and 49-50). Here you will also find links to our Academic Regulations.

    Please also see our online diploma supplement which accompanies your transcript.

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