We offer you extensive support throughout your studies. The Student Help Desk staff will be able to help you with any questions that you may have. Our other student support services include:
The Accommodation Services Team are available to offer advice and guidance for students living in our halls of residence and ensure that you are living in accommodation that suits your needs. The team can also help if you are looking for or living in private rented accommodation.
Additional needs and disability support
If you are disabled or have additional needs, the Additional Student Support and Inclusion Services Team (ASSIST) can help you to access all aspects of university life, take control of your learning and enhance your employability skills.
The team is committed to accessibility and respects the confidentiality of all students. If you are thinking about coming to study at the University of Northampton please contact ASSIST to discuss any adaptations and support arrangements that you may need.
If you are applying for Disabled Students’ Allowances (DSAs), we have an independent Needs Assessment Centre (NAC) which provides assessments to support your application.
Counselling and Mental Health Team
Our Counselling and Mental Health Team has counsellors and mental health advisors available to provide confidential support if you are experiencing any emotional or mental health difficulties. If you have a mental health condition or think you will need additional support when you arrive at the University, please disclose this on your application so that we can offer support during the transition to university and advise on applying for DSAs.
If you live in halls of residence at the University, you must register with the doctor’s surgery when you arrive – it would be helpful if you know your NHS number when you register.
Financial Guidance Team
The Financial Guidance Team provides information and guidance on all aspects of student funding including:
- student loans and other government-assessed funding
- additional University funding such as bursaries and scholarships
- assessing eligible students for the Financial Assistance Fund including:
- support for those in financial hardship
- support towards a diagnostic assessment
- DSA top-up
- Care Leaver/Foyer Award
- Carers Award
- budgeting and money management
- the financial implications of changing your mode of study, taking time out from study, re-taking an academic year or withdrawing from your course
The team can also support you when applying for student funding including checking that you have received your full entitlement to funding and liaising with funding bodies, when appropriate.
If you have any financial difficulties or queries during your studies, the Financial Guidance Team offer drop-in sessions during term time. The team also have a partnership with Northampton Citizens Advice. They offer drop-in sessions and appointments during term time.
International Student Support
The International Student Support Services Team offers visa and immigration advice and organises your International Orientation Programme. The team can also offer support and advice on a range of queries and issues including:
- working during and after your studies
- settling into life in the UK
- general welfare advice
The team run drop-in sessions throughout the year where you can meet with an International Student Support Advisor for advice and guidance.
The Multi-Faith Chaplaincy Team draws from a number of faith traditions and works for the benefit of all students regardless of faith, belief, sexuality or gender. You are welcome to drop by the chaplaincy at any time to talk, meet with others, pray or simply enjoy some quiet time.
The chaplaincy on Park Campus has two rooms suitable for prayer or quiet reflection, as well as ritual washing facilities and an open kitchen offering free Fairtrade tea and coffee. The chaplaincy on Avenue Campus has one room and tea and coffee are provided in Maidwell Foyer by the team on Monday and Thursday lunchtimes.
Residential Life Team
Students living in halls are supported by the Residential Life Team. The team are available to support and advise you. They have extensive knowledge of the support services available at the university. You can talk to the team about any problems or issues that you might have in confidence – from homesickness to medical emergencies – the team are there for you. The Residential Life Team are based in the halls of residences and are available 8:30am – 6am Monday to Friday and 5pm – 6am at weekends.
Student Support Officers
If you are struggling on your course, have had a change of circumstances, or are experiencing life events that are affecting your ability to study then the Student Support Officers are here to offer you initial and ongoing support. We can help you understand our academic rules and regulations and work alongside other specialist student support services to ensure you have full access to the support you need.