New to the university

You must change your assigned default password provided by the University to a personal password to ensure that your account is secure.

If you are a new member of staff and need your default password then please contact the IT Service desk for further information.

To reset your password you will need to login to the User Portal using your student number as your ID and your default password. You will have received details of how to find your default password in a separate email.

You will then be prompted to create and answer security questions for your account, if you have not done so already. These questions and answers will need to be fixed and memorable to you in case you need to reset your password again in the future. Please note that answers to security questions are case sensitive.

You will then need to select change password on the left hand menu once you have successfully logged in.

If you want to check the strength of your password visit the password strength checker.

Forgotten password

If you have forgotten your password you will need to visit the User Portal where you can reset your password by clicking on the Forgot Password link.

You will be asked to provide answers to security questions that you have previously completed. Please note that answers to these security questions are case sensitive.

Please note that this password needs to be a new password and cannot be one that you have used previously. If you want to check the strength of your password visit the password strength checker.