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Information for Self-isolating International Students

Welcome to UON

We know that moving abroad to study is both exciting and challenging, so we have produced this guide to help you settle into your new home as smoothly as possible. We hope it will answer any questions you may have before you arrive and help prepare you for your studies.

Due to the Coronavirus pandemic (COVID-19) we have needed to introduce some additional measures and procedures to ensure we can keep you, your fellow students and staff safe; this is part of our Promise to students and staff. If you have any further questions, please do get in touch with us using the contact details on Useful Contacts on this page.

We wish you a safe journey and we look forward to welcoming you to the University of Northampton.

Who is this guidance for?

This guidance is for students who have travelled from outside the UK to study with us. It does not apply to UK students who are required to isolate because they have been on holiday abroad, although separate guidance is available for these students.

  • The UK Government has introduced a traffic light system which lists countries as red, amber or green, each with different travel requirements and advice. You should confirm the status of your country and the actions you must take by reading the official rules for entering England regularly and be aware that travel advice and country status may change.
    Before you travel (regardless of where from) you must:

    • Take a coronavirus (COVID-19) test and test negative within 3 days of your travel. You could face a fine of £500 if you cannot provide proof of a negative test.
    • Self-isolate for 10 days on arrival, and pre-book/pre-arrange your accommodation, in accordance with the guidance below.

    New rules apply for fully vaccinated arrivals from the EU and the United States.

    The University requires you to complete our online form with details of your travel arrangements and contact address, so we are aware that you will be joining us.

    If you intend to arrive prior to the commencement of your 21/22 Academic Year Accommodation contract please contact the Accommodation Team to set up a Summer Let contract.

    Please note that you will be charged for your accommodation during the isolation period at the Scholars Green En-suite Room Rate of £95 per week.

  • The following information applies to all students who will be isolating in their own accommodation when they arrive. You will need to isolate on arrival at the University, if you have come from and Amber List country and are not fully vaccinated. Check the requirements that will apply to you on the government website.

    If you do need to isolate, this will take place at our Scholar’s Green accommodation.

    Isolation also means you are not allowed to leave your current residence if you or someone living in your flat/townhouse develops COVID-19 symptoms, any of you test positive for Coronavirus or you have been contacted by Test & Trace to advise you have been in close contact with someone who has since tested positive for Coronavirus. This means you cannot leave to isolate in a different place, you must remain in your accommodation. You may be able to end self-isolation early if you pay for a private coronavirus (COVID-19) test through the ‘Test to Release’ scheme.

    The only exception is to have a test BUT you must wear a face covering at all times and must not use public transport to travel to your appointment.

    When you are isolating you must not:

    • Go to work, University or public places;
    • Use public transport (buses, trains or taxes);
    • Go out and get food and medicine;
    • Invite visitors to your flat, including friends and family;
    • Go out and exercise.

    Please see the government website for the most up-to-date information:

    What happens if I don’t self-isolate?

    Failing to self-isolate when given an official instruction to do so is now a punishable offence and therefore illegal in England, with fines starting at £1,000 and rising to £10,000 for repeat offenders and serious breaches. Police officers are checking that people are complying with the requirement to self-isolate, particularly in areas where Coronavirus cases are high.

    You should also be aware that you will be contravening the Student Code of Conduct if you fail to self-isolate and as such you will be subject to disciplinary action.

    • You should all take additional steps to prevent the spreading of the virus to others in your household.
    • Stay on your own in one room as much as possible and keep the door closed.
    • Spend as little time as possible in shared spaces such as kitchens, and seating areas. Avoid using shared spaces such as kitchens and other living areas while others are present and take your meals back to your room to eat.
    • Wear a face covering when you are in shared areas of your accommodation such the corridor and kitchen.
    • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.
    • Use a different bathroom if possible. If you must use the same bathroom, clean it each time after you use it. Wipe all surfaces you have touched using strong household cleaner (disinfectant).
    • Use different towels.
    • Do not share a bed.
    • Clean surfaces you often touch several times a day such as door handles, handrails, remote controls and tabletops.
    • Use a dishwasher. If this is not possible, wash and dry each person’s things separately. Use a different sponge and tea towel for each person.
    • Put the rubbish, such as tissues and disposable wiping cloths, into rubbish bags that are tied shut. Then put these bags inside a second bag. You should wait 3 days before you put them outside for the rubbish collection.
  • Food

    For student arriving in University owned accommodation a food package will be delivered to you after your arrival, please contact Residential Life at to let them know of any dietary requirement. This package will provide you with enough food for 1 week. You will receive a second food package at the beginning of your second week of isolation. If you would prefer to make your own arrangements supermarket deliveries and takeaways can be purchased at your own cost.

    Care Packages

    The following items will be provided in your bedroom or flat on your arrival. They are to be used during your stay but must not be taken with you when you finish your period of isolation:

    • Bedding and towels
    • Crockery and cutlery
    • Saucepans and ovenware
    • Mugs and glasses
    • Kitchen utensils
    • Cleaning materials
    • Toiletries Sanitary products
    • Toilet roll
    • Washing powder and fabric softener

    Practicalities when isolating

    If you wish to arrange supermarket or takeaway deliveries, please use the following addresses:

    Scholars Green

    Your Name, Flat and Room Number e.g. Flat 32 Room3
    Your accommodation block e.g. Simon Senlis Halls of Residence
    C/o Student Village Reception
    Boughton Green Road
    NN2 7AL

    A member of staff will take receipt of your items and will deliver it outside your flat door.

    Prefer to get a supermarket delivery or takeaway?

    If you wish to arrange supermarket or takeaway deliveries, please use the following address:

    Your Flat and Room Number e.g. Flat 32 Room3 Spencer Percival Halls of Residence
    C/o Student Village Reception
    Boughton Green Road
    NN2 7AL

    A member of staff will take receipt of your items and will deliver it outside your flat door. Only use the above address for food orders.

    Residential Life

    The University recognises that moving to another country to study is challenging and moving during a pandemic is also difficult. Which is why our Residential Life team is on hand to help settle you in to your accommodation and provide advice and support if needed. They can be contacted on 07740716593.


    Smoking is not permitted inside university accommodation, but cigarette bins are located immediately outside the building. If you leave the building to smoke, you must:

    • Not gather in groups outside
    • Return immediately after

    Support is available to help you quit smoking and what better time than now?
    Public Health Northamptonshire are currently offering telephone support and nicotine replacement therapy sent straight to your door. You can email them at, alternatively they can be contacted on 0300 126 5700.

  • Medication

    If you need medication during your period of self-isolation, then please sign up to an online pharmacy service such as that offered by If your need is urgent, please contact Residential Life who can make arrangements for you.


    Please do not use the Laundry Facilities during your isolation. If you need to complete washing during your isolation, please contact the Facilities Helpdesk for further information.
    After the isolation period ends, remember not to shake dirty washing before putting it in the washing machine. If you do not have a washing machine, wait 3 days after your staying at home period ends before taking it to be washed.


    When isolating you should not be taking waste to the external compound areas.
    Please ensure your waste is placed in a bag and tied securely, and place outside your flat door on Monday, Wednesday and Friday between 9am and 10am for collection.

    Facilities Issues

    To reduce contact and the potential to spread the virus, the Facilities Team will only respond to the following emergency tasks when a flat is isolating:

    • Leak or flood
    • No water supply or hot water
    • No electricity or fault with electrical item
    • Heating failure
    • Failure of cooking equipment should an alternative be unavailable
    • Damage to building infrastructure that poses a Health & Safety concern e.g. Loose flooring that could result in a slip/trip/fall accident

    To report a fault please contact the Facilities Helpdesk on 01604 892888 or

    If attendance is required, we will confirm an approximate date/time to complete the task. Please open all windows in the area of work before the team arrive, and temporarily relocate to another area of the flat/townhouse.

  • Student Information Desk

    The Student Information Desk (SID) can help you with any information or advice that you may need throughout your studies and access other key services such as Counselling and Mental Health support, Financial Guidance advice, Academic Advice or our contact one of our Student Support Officers.

    Contact SID
    • Email:
    • Phone: +44 (0)1604 892833
      • Monday, Tuesday, Wednesday and Friday: 9am – 4pm
      • Thursday: 10am – 4pm

    Residential Life team

    The Accommodation and Residential Life team provides support to students living in university halls of residence, dealing with every element of student life on campus and in your accommodation.

    They are based across all three accommodation sites in the student village reception at Waterside and Scholars Green Student Village, and in the main reception at St. Johns.
    They’re available through the night Monday – Sunday 5pm – 6am, plus during the day Monday – Friday 9am – 5pm.

    Contact Residential Life
    Transfer to Permanent Accommodation

    You will be contacted by the Residential Life or Accommodation Team towards the end of your isolation period and they will work with you to arrange transfer of your luggage and transport to your new Halls of Residence.

    International Student Support Service

    The International Student Support Services Team are here to support you and can offer you friendly, professional and confidential advice during your studies. We are here to help you settle into life in the UK and ensure that you enjoy your time studying here.
    The team, based in the Learning Hub, Waterside Campus is authorised by the University to provide immigration advice and assistance under the terms of the Immigration Services Commissioner’s exemption scheme. We provide free and confidential Immigration advice to prospective, current students and recent graduates.

    Contact the ISSS team


    Please complete all pre-enrolment actions and then book a slot for your face-to-face enrolment. The enrolment information page takes you step by step through the process.

    Post and Parcels

    If you wish to receive post during isolation, please use the following address for your accommodation:

    Your Name, Flat and Room Number
    Your accommodation Block
    University of Northampton Resource Centre
    The Old Dairy
    Southfield Avenue
    Northampton, UK
    NN4 8DE

  • If you are displaying Coronavirus (COVID-19) symptoms please notify us using the form on the Student Hub (username and password required).

    The most important symptoms of Coronavirus (COVID-19) symptoms are a recent onset of any of the following:

    • A new continuous cough
    • A high temperature
    • A loss of, or change in, your normal sense of taste or smell (anosmia)

    If you have any of the above symptoms no matter how mild, you must isolate in your room and arrange for a test to be undertaken to see if you have Coronavirus.

    The most up to date information on when to self isolate can be found on the NHS website.

    If you are struggling to get a test booked, please let us know by emailing:

    We can provide support if you are isolating but is essential that you notify us using the form on the Student Hub.

  • Can I Borrow Library books?

    Library and Learning Services can arrange to deliver books to you during your isolation period. Find out more about our services and how we can help you by visiting our website, or you can email us at

    Attending activities remotely

    Before you arrive please check any information you have received from the University which will include details of your timetable and technical information to make joining your sessions as easy as possible.

    Completing Enrolment

    Please ensure that you have completed all pre-enrolment actions and then booked a slot for your face-to-face enrolment.

    The enrolment information page takes you step by step through the process.

    Commencing face to face sessions

    You will be advised whether any face to face teaching sessions have been scheduled for your course, and can attend these after your isolation period ends.

  • International Student Support Services

    International Student Support Services provides support and guidance for international students whilst studying at the University of Northampton.

    International Admissions

    Admissions provide support and guidance with academic requirements on entry to the University of Northampton.

    Accommodation Services

    Accommodation Services assist with anything to do with your University-owned accommodation.

    Residential Life Team

    Residential Life can offer support and welfare advice and have extensive knowledge of the support services available at the University.

    Student Information Desk

    Student Information Desk provides support for all students studying at the University.

    IT Helpdesk

    IT Helpdesk can assist with IT related queries.

    Facilities Helpdesk

    Facilities Helpdesk can log a facilities issue.

    Post Room


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