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From September 2018, the University will be rolling out a new approach to the academic and pastoral support of students, starting with new Level 4 and Foundation Study Framework students enrolling at the University for the 2018-19 academic year. The Integrated Learner Support model comprises 4 main elements:

  1. Centralised professional support from a new Student Support and Advice Team accessed through the Student Information Desk (SID) based on the ground floor of the Learning Hub at Waterside
  2. Centralised professional support from our existing specialist support teams e.g. ASSIST, financial guidance, counselling, Residential Life etc. Also accessed via SID.
  3. Programme focussed support from professional services teams (LLS and Changemaker teams) providing academic, employability and digital skills sessions to all students
  4. Academic support through the programme from the Personal Tutor, Module Team and Programme Leader

The new model is intended to deliver a ‘super supportive’ student experience by ensuring that students are aware of, and able to access the full range of support services that the University provides. More details are available in our online Fact Sheet (available to UoN staff only).

A new Integrated Learner Support Policy is currently awaiting Senate approval and will be published in due course.

Proactive Personal Tutoring

As part of the new model, our Personal Academic Tutor scheme will be phased out and replaced with Personal Tutors. This is more than just a name change – the integrated approach to ILS also signals a much more proactive approach to learner support through the establishment of Personal Tutor groups, a strong Welcome Week entitlement designed to build cohesion among the learners and build a sense of academic belonging and the deliberate and embedded use of group tutorials with regular meetings over the course of the year. Staff development for tutors undertaking the new role is now available to book.

New Approach to Welcome Week

As part of delivering Integrated Learner Support, the University has also developed a new approach to Welcome Week. All students will now receive a core entitlement comprising:

  • a welcome to UoN/induction session led by the Personal Tutor
  • a subject orientation led by the Personal Tutor, or by the Programme Leader with the PT present
  • an academic, employability and digital skills session led by our LLS and Changemaker teams
  • an short introduction to University life led by members of Student and Academic Services or Faculty Deans
  • a final ‘readiness’ check and Welcome Week evaluation
  • a short 1:1 individual session with the Personal Tutor

Evaluating Welcome Week and ILS

A staff and student evalution of Welcome Week and of Integrated Learner Support more generally will be led over the course of the academic year by the Head of Learning and Teaching Development. Opportunities to participate via surveys or in person will be promoted via Faculties at the appropriate time.

ILS Community of Practice

Would you like an opportunity to meet with colleagues delivering different aspects of ILS? If so, why not come along to our informal ILS Community of Practice?

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