All students studying with the University are fully supported throughout their study. This includes full, part time and distance learners as well as students studying at partner colleges. To ensure that they have the best possible university experience, students have full access to a wide range of support services and facilities.

Help Desks

Our Student Services Help Desks are the first port of call for any students requiring assistance, information and advice, with our professional, experienced and approachable teams here to help you both before and after you join the University. We have a wealth of knowledge and experience on a diverse range of student issues and if we don’t know the answer, we will know someone who does.

Financial Guidance Team

Our Financial Guidance Team is here to offer information and support on student finance issues including student loans, grants and bursaries, and budgeting and money management. The Team also administers a range of discretionary funds including the Financial Assistance Fund which may be available to students, and can provide guidance on the financial implications of changing or suspending their study.

Residential Life Team

Students living in halls are supported by the Residential Life Team. The team offer support and welfare advice to residents and they have extensive knowledge of the support services available at the University. Students can talk to the team about any problems or issues they have in the strictest confidence. This can be about anything from homesickness to medical emergencies. The Residential Life Team are available 8:30am – 6am Monday to Friday and 5pm – 6am at weekends. Their offices are in the halls of residences so they are never far away.

Doctors Surgery

We have a doctors surgery on Park campus that is available to all students and open five days per week. Students can make appointments with a doctor or a nurse and there is a number for out of hours emergencies.

Counselling and Mental Health Team

We offer a free, confidential and non judgemental service which is available throughout your time at university. The Counselling and Mental Health Team is also a source of specialist information and advice about accessing other services as required.

Additional Student Support and Inclusions Services Team (ASSIST)

We are committed to ensuring students with disability related needs can achieve their full potential. This service is available to all students who have disability related needs, including those with physical and sensory impairments, specific learning differences such as dyslexia, autism spectrum, mental health difficulties or medical conditions. ASSIST can provide you with a diverse range of support including:

  • accessing Disabled Students’ Allowance
  • providing initial screening tests for specific learning differences (such as dyslexia)
  • arranging adjustments in exams, such as extra time
  • priority accommodation arrangements and adaptations
  • one to one specialist study skills support
  • support in lectures and course events, such as note taking and practical assistance
  • specialist mentoring support
  • support with arranging transport and travel, such as setting up taxi accounts
  • priority parking permits to enable you to park near to your lectures

Please note some support is subject to eligibility and funding and in all cases ASSIST will require medical evidence of your condition and we will need to meet with you to assess your needs and requirements. Please get in touch if you would like to know more about how we can help you.

Multi-Faith Chaplaincy

We have a team of Chaplains from different faiths who work together to serve everyone at the University. Our Multi-Faith Chaplaincy Centre is based on Park campus and students are all welcome to drop in at any time to talk, meet others or simply to enjoy some quiet time. Multi-Faith prayer rooms with washing facilities are provided in the Chaplaincy Centre at Park campus and are also available at Avenue campus. Events include drop in lunches, Buddhist relaxation and meditation sessions and yoga classes.

International Student Support

In addition to academic support, the University of Northampton provides a range of personal services to ensure international students are supported in all aspects of university life. The international student support service is here to support students throughout their studies. Each student is allocated a personal tutor who is concerned with both studies and wellbeing. International students also have access to free English language support throughout their studies, as well as visa and career guidance.