The University of Northampton offers all students extensive support throughout your studies. The Student Help Desk is your one stop shop for student queries. Our other student support services are as follows:

Accommodation services

The Accommodation Services Team is available to offer advice and guidance for students living in our halls of residence, and works to ensure that you are living in accommodation that suits your needs. The team can also help if you are looking for or living in private rented accommodation.

Additional needs and disability support

If you are disabled or have additional needs, the Additional Student Support and Inclusion Services Team (ASSIST) can help you to access all aspects of university life, take control of your learning and enhance your employability skills.

The team is committed to accessibility and respects the confidentiality of all students. If you are thinking about coming to study at the University of Northampton please contact ASSIST to discuss any adaptations and support arrangements you may need.

If you are applying for Disabled Students’ Allowances (DSAs), we have an independent Needs Assessment Centre (NAC) which provides assessments to support your application.

Counselling and Mental Health Team

We have a Counselling and Mental Health Team, with counsellors and mental health advisors available to provide confidential support if you are experiencing any emotional or mental health difficulties. If you have a mental health condition or think you will need additional support when you arrive at the University, please disclose this on your application so we can offer support during the transition to university and advise on applying for DSAs.

Doctors surgery

If you live in halls of residence at the University, you must register with the doctors surgery on arrival – it would be helpful if you know your NHS number when you register.

Financial Guidance Team

The Financial Guidance Team provides information and guidance on all aspects of student funding, including:

  • student loans and NHS bursaries
  • additional University funding such as bursaries and scholarships
  • assessing eligible students for the Financial Assistance Fund (including support for those in financial hardship, support towards a diagnostic assessment, DSA top-up, Care Leaver/Foyer Award, and Carers Award)
  • budgeting and money management
  • the financial implications of changing your mode of study, taking time out from study, re-taking an academic year, or withdrawing from your course

The team can also support you when applying for student funding, including checking you have received your full entitlement to funding, and liaising with funding bodies, when appropriate.

If you have any financial difficulties or queries during your studies, the Financial Guidance Team offer drop-in sessions during term time. The team also have a partnership with Northampton Citizens Advice, which offers drop-in sessions and appointments during term time.

International Student Support

International Student Support offers immigration advice and organises your International Orientation Programme. The team can also offer support and advice on a range of queries and issues, including working during and after your studies, settling into life in the UK and general welfare advice. The team runs student appointment sessions throughout the year where you can meet with an International Student Support Advisor.

Multi-faith chaplaincy

The Multi-Faith Chaplaincy Team draws from a number of faith traditions and works for the benefit of all students regardless of faith, belief, sexuality or gender. You are welcome to drop by at any time to talk, meet with others, pray or simply enjoy some quiet time.

The chaplaincy on Park campus has two rooms suitable for prayer or quiet reflection, as well as ritual washing facilities and an open kitchen offering free Fairtrade tea and coffee. The chaplaincy on Avenue campus has one room and no refreshment facilities, although tea and coffee are provided in Maidwell Foyer by the team on Monday and Thursday lunchtimes.

Residential Life Team

Students living in halls are supported by the Residential Life Team. The team offer support and welfare advice to residents and they have extensive knowledge of the support services available at the University. Students can talk to the team about any problems or issues they have in the strictest confidence. This can be about anything from homesickness to medical emergencies. The Residential Life Team are available 8:30am – 6am Monday to Friday and 5pm – 6am at weekends. Their offices are in the halls of residences so they are never far away.