Debt Management Policy

Efficient management of debt is necessary to ensure there is sufficient cash flow to maintain standards and running costs in order to sustain a secure future for the University and its stakeholders.

The Credit Control team within the Finance and Commercial Services Department are responsible for the collection of all outstanding debts that are not paid by the due dates.

Student debt

Any student that has not paid amounts due to the University by the required dates will be advised that their account is overdue for payment.

Any student that cannot pay the advised sum immediately should contact the Credit Control team within the Finance and Commercial Services Department to discuss reasons for non payment and arrange a date by when the overdue sum will be paid.

Should the debt persist sanctions, as detailed below, will be imposed in accordance with the Student Code of Conduct.

Sanctions imposed for non payment of accounts 

Sanction one - withdrawal of library and IT facilities 

Students who have not paid or made a satisfactory agreement with Credit Control will not be able to take books out of the library or access IT facilities until payment is made. This includes access to NILE.

Sanction two - examination results

Students who have not paid or made a satisfactory agreement with Credit Control will not be able to obtain their examination results.

Sanction three - bar on re-enrolment and returning to halls

Students with a debt are not allowed to re-enrol or return to halls until the debt is cleared.

Sanction four - graduating students

Students that have any outstanding debt with the University will not be able to attend the graduation ceremony or obtain their certificate until the debt is cleared.

Referral to an external debt collection agency 

Any debt to the University that remains unpaid will be reviewed by the Head Of Credit Control and if deemed necessary, passed to an external Debt Collection Agency for collection through legal procedures, in which case additional costs will be incurred payable by the debtor.

The Credit Control team can be contact by email at credit.control@northampton.ac.uk.

Alternatively telephone them to discuss your account on one of the following numbers 01604 892337 or 01604 892407.