Telecommunications help

Staff telephone system

The Ericsson MD100 PABX is a stored program control exchange with integrated voicemail
Park and Avenue Campuses are linked via high speed circuits
Direct dialing in (DDI) is available to all extensions
Most extensions are able to dial local and national calls
Access to making International calls can be given on written authority of cost centre managers
Call logging equipment is installed to record the duration of any calls and numbers dialled, with monthly reports sent to cost centre managers. The equipment does not listen to the actual telephone call

Help and advice

How do I make calls from my University telephone?

To call an external contact, dial 9 followed by the required number
To call an internal contact, dial just the extension number

Who do I contact if I require any additions or changes to my telephone and/or extension?

Simply contact IS Direct by any of the following methods:

Telephone extension 3333
Email isdirect@northampton.ac.uk
Log and track your request online at: IS Direct self-service facility

Can my contacts call me directly?

Yes, your extension number can be contacted directly without using the University switchboard
Your direct dialling number is simply your extension number prefixed by 89, e.g. 89 3333

Is a voicemail service available for my extension?

Yes, voicemail is available and recommended, to all staff connected to the University telephone system
If you wish to have a voicemail box, please log a request with IS Direct

Telephone quick reference guide

To assist you with using the University telephone system, and to give an outline of the facilities available for using your telephone, a quick reference guide has been produced: A Telephone Reference Guide: MD100 Telephone System

Listed below are a few quick commands that can be applied to your telephone to assist you with your calls:

Action	Command
To transfer a call	R + extension number
To retrieve a call (e.g. if no answer is obtained when transferring a call to another extension)	2
Last number redial (external numbers)	*******
Group call pickUp	8
Individual call pickUp	extension number + 8
Automatic call back	6
Cancel one call back	*# 37 extension number #**
Cancel all call backs	# 37 #
Follow me (divert)	* 2 * extension number #
Follow me cancel	# 2 #
Conference call (internal)	R + extension number + 3
Call holding	R then replace handset

Mobile Phones

Some Staff will be allocated a University mobile phone depending upon the job they do. Requests for new mobile phones and all ordering are via your School/Dept 'Mobile Phone Administrator'. If you are not sure who this is, please contact your School/Dept. Manager in the first instance.

Mobile phones are considered a 'Portable electronic storage and communication device' and as such are subject to The University of Northampton policy.