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Photo of Mrs. Susan Bailey

Mrs. Susan Bailey

  • Job title: Senior Lecturer in Information Sciences
  • Department: NBS - Business & Economics

General information

​Susan Bailey has worked at The University of Northampton(TUON) for 13 years and is a Principal Lecturer and Subject Leader for Information Sciences for the last seven years. Susan studied for a Certificate in Education at University of London (now Greenwich) during 1979 and 1980 and later passed a Masters in Office Systems and Data Communications, at what was then the University College Northampton in 2001. Susan teaches mostly at PG (level 7) and at level 6. Her key subject areas are Project Management, Quality and Strategy in an IT environment, Susan is a Prince2®Practitioner, and has also led the MSc in IT Service Management programme.

Since joining the university Susan has become certified in (IT Infrastructure Library) ITIL® and the Skills Framework for the Information Age (SFIA). Sue has a passion for bringing more IT skills into the curriculum at both UG and PG levels. For this reason Sue sits on the SFIA council which reports to the SFIA Foundation, which is a not-for-profit organisation with five corporate members:

  • The Institution for Engineering & Technology - The IET
  • The Chartered Institute for IT – BCS
  • The IT Service Management Forum – ITSMF
  • The Institute for the Management of Information Systems – IMIS
  • e-skills UK - UK Sector Skills Council for IT


  • SFIA
  • Web Usability especially in relation to the older user
  • Techno Addiction in adults and children
  • Quality, Management and Strategic issues in relation to Information Systems

Before university Sue was very much involved in the Microelectronics industry. She worked in Computer Aided Design when the first microprocessors were being designed and pioneered by Texas Instruments, working on the first microcomputers that were used in early speak and spell toys, washing machines and defence devices. Sue then went on to train people to program in assembly language and Pascal.

Whilst a member of The University of Northampton, Sue has taken part in a successful Knowledge Transfer Partnership (KTP) at a local company and assisted in the implementation of Skills Framework for the Information Age (SFIA) for the INACAP University Chile and is working on a consultancy with INACAP at present.


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  1. Bailey, S. (2012) Service catalog: skills catalogue? What can SFIA bring to the party? Invited Presentation presented to: IT Service Management: Service Catalog: What can SFIA bring to the party?, Online webinar, 17 May 2012.


  1. Bailey, S. and Alexander, D. (2011) Mastering ITIL - education for life or longer? Invited Presentation presented to: IT Service Management Forum (itSMF) UK Conference, Novotel, London West, 07-08 November 2011.
  2. Bailey, S. and Morrell, C. (2011) The implementation of Skills Framework for the Information Age (SFIA) at INACAP University Chile. Invited Presentation presented to: Embedding Skills Framework for the Information Age (SFIA) in the Curriculum, INACAP Technological University of Chile, 5-9 September 2011.


  1. Bailey, S. and Aldis, K. (2009) How do you solve a problem.....use SFIA. ServiceTalk the Journal. Oct., pp. 30-33. 2044-0391.
  2. Bailey, S. (2009) SFIA - Continual personal development from the classroom to the workplace. Paper presented to: Skills Framework for the Information Age (SFIA) Conference, London, 2 December 2009.
  3. Kakabadse, A. P., Kakabadse, N. K., Bailey, S. and Myers, A. (2009) Techno addicts: life style through technology. Cambridge: Sigel Press.
  4. Kakabadse, A. P., Kakabadse, N. K., Bailey, S. and Myers, A. (2009) Techno addicts: young person addiction to technology. Cambridge: Sigel Press. 9781905941117.


  1. Bailey, S. (2008) Creativity and challenges in the curriculum. ServiceTalk the Journal. July 2044-0391.
  2. Bailey, S. (2008) Embedding Skills Framework for the Information Age (SFIA) into HE Programmes. Seminar Presentation presented to: Learning and Teaching Conference, University of Northampton, 14 May 2008.


  1. Lee-Davies, L. and Bailey, S. (2007) Developing Work and Study Skills. London: Thomson. 1844802256.
This list was generated from NECTAR on Wed Jul 27 02:47:23 2016 BST.

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