IT Service Management

The course is taught full-time over one year. Students attend lectures, seminars and workshops throughout two taught semesters (14 weeks each).

Those that are studying via distance learning can access the virtual learning environment which is supported by video conferencing technology. Full distance learning is available over a flexible timeframe.

For those that start their course in September, the programmes run until July.

This course has been designed to meet the need for competent and qualified staff that can enable organisations to maximise the value of Information Communications Technology (ICT) and IT Services. It is suitable for any student wishing to move into IT Service Management, and is particularly relevant to outsourcing IT (both providers and users) and business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management, and project and change management.

It is now recognised that information is the most important strategic resource that any organisation has to manage, and that this information is not managed or exploited if ICT systems and services are below the required quality. The emergence of a Global Body itSMF to ensure the adherence of quality and standards in the provision of IT Services underpins the importance of IT Service Management and the quality of staff employed within this profession.

This course addresses the need to understand the responsibilities, components and opportunities for IT Service Management; an area of expanding job opportunities and skill shortages in the modern world of business computing and service delivery. The rationale for the course is based on the recognition that the effectiveness of all IT Services is a vital aspect to the prosperity of any organisation. The course embraces best practice from leading service providers, and by continual reassessment, ensures all material is relevant to today's computing and management expectations.

The course encompasses IT Service Management through a series of progressive units developing the student's knowledge from fundamental concepts, through to units addressing IS strategy, management information, quality management, application development, infrastructure, service support and delivery, continuity planning, people and operational issues of implementing IT Service Management Best Practice. The course uses current standards for IT Service Management, such as ISO 20000 and ITIL.

• Perfect course for IT students wishing to move into IT service management
• IT service management has expanding job opportunities

• Implementing Service Management
• Project and Change Management
• Quality and IT Service Provision

The course has a mixture of assessment involving practical work, essays, reports based on real-world provision and case studies, portfolios, oral presentations as well as examinations. The emphasis is on assessment by coursework.

Graduates from this course have excellent career prospects in the field of IT service management. They are equipped with the skills for outsourcing, IT and business strategic planning, service delivery and support, continuity planning, application and infrastructure management. Graduates are prepared for employment in all areas of service management from help desk through to second and third level work in IT support. They have the knowledge and expertise to lead projects such as outsourcing management, contingency planning, strategic alignment, implementing continuous improvement, reducing costs, project and change management.