IT Service Management
The course is aimed at students who wish to develop a career within the many areas of IT Service Management (ITSM) including IT service strategy, design, delivery and support, project, change and transition management, quality initiatives and continual improvement. Exemptions for ITIL professional courses are available through this course. Information Sciences recognises the importance of career-centred skills and therefore modules are aligned to 'Skills Framework for the Information Age' (SFIA®). The course is industry and employability focussed, and provides a platform for global and entrepreneurial opportunities.
Modes of study
Part time, Full time, Distance learning
One year full-time or two years part-time. Students attend lectures, seminars and workshops throughout two taught semesters (14 weeks each).
For those that are studying via distance learning, access to the University's virtual learning environment is supported by video conferencing. Full distance learning is available over a flexible timeframe.
For students that choose to start the course in September, the course ends in July. The final dissertation or applied research project is work-related and takes 6-12 months to complete.
Candidates will normally hold a recognised first or second class honours degree (or equivalent), or a postgraduate qualification for which a degree or HND qualification was a necessary entry requirement. Applicants with relevant work experience in the IT field and related professional qualifications i.e. ITIL®, will be considered on an individual basis.
031487 - view details at UKPASS
Length of study
One to three years
September or February
This course has been designed to meet the need for competent and qualified staff that can enable organisations to maximise the value of Information Communications Technology (ICT) and IT Services. It is suitable for any student wishing to move into IT Service Management, and is particularly relevant to business strategic planning, service delivery and support, continuity planning, application and infrastructure management, quality management, project and change management.
It is now recognised that information is the most important strategic resource that any organisation has to manage, and that this information is not managed or exploited if ICT systems and services are below the required quality. The global body, itSMF, ensures the adherence of quality and standards in the provision of IT Services underpins the importance of IT Service Management and the quality of staff employed in this profession.
This course addresses the need to understand the responsibilities, components and opportunities for IT Service Management, an area of expanding job opportunities and skill shortages in the modern world of business computing and service delivery. The rationale for the course is based on the recognition that the effectiveness of all IT Services is a vital aspect to the prosperity of any organisation. The course embraces best practice from leading service providers, and by continual reassessment, ensures all material is relevant to today's computing and management expectations.
The course encompasses IT Service Management through a series of progressive units developing the student's knowledge from fundamental concepts, through to units addressing IS strategy, management information, quality management, application development, infrastructure, service support and delivery, continuity planning, people and operational issues of implementing IT Service Management Best Practice. The course addresses current standards for IT Service Management, such as ISO20000 and ITIL.
Special course features
- Perfect course for IT students wishing to move into IT service management
- IT service management has expanding job opportunities
- Implementing Service Management
- Information Systems Development
- Project and Change Management
- Quality and IT Service Provision
- Strategic information Systems and Quality Management
- Knowledge, Asset, Access and Event Management
The course has a mixture of assessment involving practical work, essays, reports based on real-world provision, case studies, portfolios, oral presentations as well as examinations. The emphasis is on assessment by coursework and in the final year the 10-15,000 word applied research project is a key element of the course.
Graduates from this course have excellent career prospects in the field of IT service management. They are equipped with the skills for outsourcing, IT and business strategic planning, service delivery and support, continuity planning, application and infrastructure management. Graduates are prepared for employment in all areas of service management from help desk through to second and third level work in IT support. They have the knowledge and expertise to lead projects such as outsourcing management, contingency planning, strategic alignment, implementing continuous improvement, reducing costs, project and change management.
For undergraduate application information please see our how to apply page.
If you do not meet the admission criteria for the MSc ITSM why not consider a short 2 year ITSM University Diploma which will allow entry to the full MSc after successful completion. The University Diploma course covers all of the key elements associated with Service Management including Processes, Design, Transition, and Operations.
The second year allows students to research a project related to IT Service Management in the workplace. The student will be provided with an underpinning of ITIL®,Prince2® and current whitepapers and publications relating to the ITSM field . In devising this award the programme team have decided to continue with their commitment to recognising professional qualifications and will give exemption for the project management module to students with the Prince2® Practioner award
Fees quoted are for home and EU students commencing their course in the academic year 2013/14. Tuition fees are payable for each year of the course. The fees are subject to annual increases in subsequent academic years.
Full time fees
Year 1: £2665
Year 2: £3335Fees for students studying the full time taught course on a part-time basis
Distance learning fees
Year 1: £3300
Year 2: £4125
Scholarships and bursaries
The following scholarships may be applicable:
This course is available to international students.
Full-time international tuition fees
For information on our international tuition fees, please see our Tuition fees for international students page.
How to apply as an international student
For information on how to apply to study with us, please see our How to apply page.
Scholarships available to international students
For information on the scholarships available to you as an international student, please see our International scholarships page.
For further help for international students please see our international students pages.